Author Topic: Is there any pockethernet staff still here?  (Read 4186 times)

zeb

  • Newbie
  • *
  • Posts: 36
Re: Is there any pockethernet staff still here?
« Reply #15 on: November 11, 2019, 10:00:30 pm »
Sadly there's still no response from Zoltan or anyone else at Pockethernet despite a couple more attempts.  I notice that Zoltan hasn't visited the forum in over a month now. :(

Interesting to see that Poket Hardware were trying to (or maybe did) recruit in August:

https://jobs.servicefinder.am/application/detail/39079

vanaalten

  • Newbie
  • *
  • Posts: 16
Re: Is there any pockethernet staff still here?
« Reply #16 on: November 12, 2019, 08:56:21 am »
Latest (non-beta) firmware release: june 2017;
Latest update of the iOS app: july 2017;
Latest update of the Android app in Google Play store: august 2017;

Well, OK, something more recent: last update of https://www.pockethernet.com : 2018.

I think the project is dead. Unfortunately there's no crew around to make it official.

But for any potential buyers: don't. You would buy a product without maintenance on the software side, where the existing software is already in need of an upgrade for stability & features.

Don't buy this.

eits

  • Jr. Member
  • **
  • Posts: 69
Re: Is there any pockethernet staff still here?
« Reply #17 on: November 27, 2019, 07:54:13 pm »
if they recruited someone -> pretty cool, BUT:

zeb

  • Newbie
  • *
  • Posts: 36
Re: Is there any pockethernet staff still here?
« Reply #18 on: November 28, 2019, 09:55:22 pm »
Well, they were trying to recruit someone:

https://jobs.servicefinder.am/application/detail/39079

It's interesting to see that Zoltan logged in to the forum today but alas no post nor email response from him!

eits

  • Jr. Member
  • **
  • Posts: 69
Re: Is there any pockethernet staff still here?
« Reply #19 on: November 29, 2019, 07:11:30 am »
muahaha, someone modified my above post - i smell censuring

zeb

  • Newbie
  • *
  • Posts: 36
Re: Is there any pockethernet staff still here?
« Reply #20 on: November 29, 2019, 10:46:09 am »
I got notification of your previous message and looked at it pretty much straight away and it looked the same.  I doubt they'd muster the effort to edit a post!

vanaalten

  • Newbie
  • *
  • Posts: 16
Re: Is there any pockethernet staff still here?
« Reply #21 on: December 05, 2019, 06:32:26 am »
Well, they were trying to recruit someone:

https://jobs.servicefinder.am/application/detail/39079

It's interesting to see that Zoltan logged in to the forum today but alas no post nor email response from him!
....well, one surprising little post from him:
https://forum.pockethernet.com/index.php?topic=362.0
 :)

Apologies, Zoltan, for declaring the project dead in a previous post.

zeb

  • Newbie
  • *
  • Posts: 36
Re: Is there any pockethernet staff still here?
« Reply #22 on: December 05, 2019, 11:02:14 am »
I don't think any apologies to Pockethernet are really needed.  I received a message from Zoltan on Friday which contained this statement:

Quote
I appreciate your persistence, however I didn't want to make any promises until we had a new release done.

I've tried to explain (several times I believe) that staying silent for long periods of time sends completely the wrong message.  Good communication is key to good customer support.  Even if there is no progress to report, I believe that they should still talk to us and let us know that they're still working on things.  I really hope that this is a good sign and that they learn to communicate.  Pockethernet is too good a product to suffer at the result of poor customer support.

Mike1233

  • Newbie
  • *
  • Posts: 41
Re: Is there any pockethernet staff still here?
« Reply #23 on: December 05, 2019, 11:18:25 pm »
+1

WorcsIT-Ed

  • Newbie
  • *
  • Posts: 15
Re: Is there any pockethernet staff still here?
« Reply #24 on: December 06, 2019, 12:47:44 am »
+100.  Things go wrong, staff leave, bugs occur and life generally gets in the way... simply ignoring your customers is absolutely NOT the way to go!

gsgx

  • Newbie
  • *
  • Posts: 9
Re: Is there any pockethernet staff still here?
« Reply #25 on: January 09, 2020, 10:53:20 pm »
I've tried many times to get a response from someone at Pockethernet but I've failed completely.  It appears that they no longer care about Pockethernet or their customers.

It's sad because Pockethernet had great potential and support initially.  Whilst Pockethernet is still a usable product at the moment, it needs updates to the app and firmware (released versions, not beta versions) to continue to be usable.

I inquired by mail about v32 app and v31 firmware and got a reply soon. So I can confirm there is still staff as of today.

zeb

  • Newbie
  • *
  • Posts: 36
Re: Is there any pockethernet staff still here?
« Reply #26 on: January 09, 2020, 11:24:00 pm »
As per my message on the 5th December, I did eventually get a response.  See above for details.